Support
Questions about a card, a listing or your account. A person answers every email.
- The email on your account
- A screenshot of the card or screen
- iPhone app or website
Scanning
A card was read wrong. How do I fix it?
Open the card and tap Fix details. The price and the eBay title update to the corrected card.
How do I get better reads?
Fill the frame with the whole card, keep it sharp and turn off glare. Add the back: card numbers and serials are often printed only there. For a slab, keep the label straight and readable.
Fronts and backs were matched wrong after a bulk upload.
In Review, tap Not a pair on the wrong match, or Match these photos again to redo the batch.
Prices and eBay
Where does the price come from?
Recorded sales and guide values for the same card from our pricing providers (Card Hedge and SportsCardsPro), plus what the card is listed for on eBay right now. When that card has no recent sales, we use sales of the same player and set with a similar print run, and say so. Every card has Sold on eBay and For sale on eBay buttons that open eBay's own search, so check before you list.
How does listing to eBay work?
Connect your own eBay seller account in Account. You sign in on eBay, so SportsCardBot never sees your eBay password. Listings use your eBay shipping, payment and return policies, and nothing lists until you tap List.
I'm not getting alerts.
Allow notifications for SportsCardBot in iPhone Settings. In Account you can turn stack-ready and sold alerts on or off.
Account and billing
How do I change or cancel my plan?
If you subscribed in the iPhone app, Apple handles it: open iPhone Settings, tap your name, then Subscriptions. If you subscribed on sportscardbot.com, open Account, then Plan. Either way you can cancel any time and keep access until the end of the period you paid for.
How do I delete my account?
In the app or on the website: Account, then Delete account. Your cards, photos and settings are deleted. De-identified card facts already in our card catalog stay; they contain nothing about you.
Read Terms 5a